by Interact RDT | May 14, 2019 | Customer Experience, Market Research
Creating a streamlined repository of customer data can be a tedious task. Especially when you consider the number of channels where your customers are present, including online channels as well as offline stores. But in order to best serve your customers, it’s in your...
by Interact RDT | May 2, 2019 | Customer Experience
We are living in the age of the connected customer. If brands want to move forward with technology that supports their customers, adopting an understanding of AI and how it can help with the acquisition and retention of customers is imperative. Artificial Intelligence...
by Interact RDT | Apr 30, 2019 | Customer Experience
Customer experience sets businesses apart. In competitive fields, where businesses are delivering on the same end-game, there are few ways to create a defining factor. But customer experience done properly is a major contender for being thee differentiating factor. In...
by Interact RDT | Apr 8, 2019 | Customer Experience
As a business, brand or retailer, you are constantly looking for ways to retain your customers and keep them engaged. If you’ve already cottoned onto the fact that customer experience is the right route to follow, then kudos to you! Only thing is, the customer...
by Interact RDT | Apr 2, 2019 | Customer Experience
In retail, there are certain ways to distinguish yourself from your competitors, but the one defined route creating the largest divide is optimal customer experience. Stores offering an experience to remember, are winning over their customers, and competitor’s...
by Interact RDT | Feb 12, 2019 | Customer Experience
Customers expect quite a lot these days, and that’s because it is being offered to them by other businesses. They are well-connected and they know what’s out there. If you’re not one of those businesses going the extra mile for your customers, you will probably find...
by Interact RDT | Feb 8, 2019 | Customer Experience
Customer experience, when delivered effectively, always pays off. The brands that are not making an impact, losing customers and seeing their market shares dwindling, are the ones that aren’t listening to what their customers want. But it’s not all doom and gloom....
by Interact RDT | Feb 5, 2019 | Customer Experience
The New Year brings with it the opportunity to unveil new predictions related to retail trends. Staying ahead of the curve is reliant on being on top of market expectations and anticipating how trends and forecasts will affect your retail business. Tapping into the...
by Interact RDT | Jan 16, 2019 | Customer Experience
You’ve heard about customer experience, maybe you’re still on the fence about it, but the evidence to support its importance is there! Customers hold all the cards. They know how to wield their power to get what they want, and if you want to impress them, you need to...
by Interact RDT | Nov 22, 2018 | Customer Experience
Your customers are everything. You know that. They probably also know that for the most part. So, it’s essential to ensure that once they’re through “your doors” that you don’t lose them, and that you help them get what it is they need. The good news is that you can...
by Interact RDT | Nov 10, 2018 | Customer Experience
Customers have multiple choices at their disposal. We know they’re not short of options, but they are short on time and patience, so businesses need to communicate with them quickly, effectively and personally in order to make any kind of impact. Generic marketing...
by Interact RDT | Oct 2, 2018 | Customer Experience
Customers have high expectations and these are constantly growing as they realise the power of their choices and how brands need to work to win them over. Customer experience has become a massive part of how customers pick and choose their products or services, and...
